Refunds are only offered at the discretion of our team and do not apply to certain product issues or prolonged shipping times.
Once you have contacted us and your claim has been inspected, and our team deems that it is a refund scenario, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, which should appear in your bank within 1-3 business days depending on your bank.
Late or missing refunds
If you haven’t received a refund yet, please first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank as there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.